Frequently Asked Questions

To turn your phone on or off, press and hold down the red key (located above the 3) for 3-5 seconds.

To make a call:

• Power your phone on (press the red key located above the 3).
• Wait for "Network" to appear on the screen
• Dial the number (including the area code).
• Press the green key above the 1.

To charge the battery, plug the home or car charger cord into the phone, and plug the charger into a power outlet.

You can charge the phone any time while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.

Luxury Phone- Nokia 2730C

Lock the keypad

• Select Menu, and press * within 3.5 seconds to lock the keypad

Unlock the keypad

• Select unlock, and press * within 1.5 seconds. If the security keyguard is activated, enter the security code when requested.

Set automatic keypad lock

• Select Menu > Settings > Phone > Automatic Keyguard > On, and set the length of time, after which the keypad locks

Luxury - Nokia 2730C

You can save names and numbers in the phone memory and SIM card memory. In the phone memory you can save contacts with numbers and text items.

Add a contact:

• Select Names > Options > Add new contact

Add details to a contact:

• Ensure that the memory in use is either phone or phone and SIM. Select names and scroll to the name, select Details > Options > Add detail.

Copy a contact between the phone memory and the SIM card memory:

• Select Names, scroll to the contact and select Options > Copy Contact. In the SIM card memory, you can only save one number for each name.

You can send picture/video messages using your Mobal Freedom cell phone if your phone is capable of taking pictures/video. The Nokia 2730c supports sending picture/video messages. Picture messages can be sent from your Freedom minutes allowance. Picture messages out of your allowance will cost $0.20/message.

If you wish to send photos or videos from your phone, you will need to ensure that you have set your phone up with the correct settings.

Before you activate your MMS settings you will need to ensure that you have the correct internet settings.

Please see below how to set up your Nokia 2730c for MMS.

	>>		>>		>>
1. Select Menu		2. Select [Settings]		3. Select [Configuration]		4. Select [Personal configuration settings]
	>>		>>		Account name AT&T MMS Server address http://mmsc.cingular.com Use preferred access point No
5. Select [Add]		6. Select [Multimedia msg.]		7. Enter the following information.
	Proxy Enabled Proxy address proxy.mvno.ccmobileweb.com Proxy port 80		>>		Packet data access point att.mvno Network type IPv4 Authentication type Secure User name blank Password blank
8. Select [Access Point Settings]		9. Enter following information.		10. Select [Bearer Settings]		11. Enter following information.
	>>		>>		>>
12. Press [Back] 3 times. 13. Select [Options] Activate.		14. Return to [Menu] Select [Messaging]		15. Select {Message Settings]		16. Select [Multimedia Messages]
	>>		>>		>>
17. Select [Configuration Settings]				18. Select [Personal Configuration]

Select the camera/video icon on your phone.
Take a picture/video.
Select “Send.”
Enter the recipient’s phone number or select one of your Contacts.
Press “Send” to send the picture/video.

During a phone call, scroll up or down on the Navi key to change the call volume.

During a call press the Loudsp. button located above the power button

• Menu > Settings > Tones > Ringing Volume - Scroll left to reduce and right to increase

Mobal Freedom Protection Plan

You can insure your phone from risk of loss or theft for just $4 month.

We will cover you up to $500 of call charges if your phone is lost or stolen.

We will replace your handset free of charge

"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.

Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.

In order for a number port to be succesful:

• The number being transferred must be a cell phone number.
• Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
• If the number is in a contract, you may be charged an early termination fee by your old service provider.
• When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.

For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.

• Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
• Press 1 for English or 2 for Spanish.
• Press # to confirm your language choice.
• Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.

Select a greeting:

• Press 1 for our standard greeting with your phone number.
• Press 2 for our standard greeting with your name.
• Press 3 to record your own personal greeting.

Once you have selected your greeting, you will be given final reminders, then press 2.

Disconnect.

• Press * (star) to disconnect.

Check your voicemail from your own cell phone (uses minutes from your call plan)

• Hold down the 1 key
• Follow the voice prompts

Check your voicemail from another phone (does not use minutes from your plan)

• Dial your 10 digit cell phone number
• Press *(star) key when you hear your personal greeting
• Enter your passcode
• Follow the voice prompts

This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.

You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on that same day every month for your line rental and the previous months calls usage outside of the inclusive minutes.

Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service phone number so you can contact us via phone for any general queries you may have.

Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do so via e-mail to

Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.

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