During a phone call, on the Navi key scroll right to increase or left to decrease call volume.
How do I use the speakerphone feature?
During a call press the Loudsp. button located above the power button
How do I change the ring volume?
Menu > Settings > Tone Settings > Ringing Volume
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
To turn your phone on or off, press and hold down the red key for 3-5 seconds.
How do I make a call?
To make a call:
Dial the number (including the area code).
Press the dial key, located above the 1 key
To end a call press the red key
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the charger slot located at the top of the phone next to the screen, and plug the charger into a power outlet.
You can charge the phone any time while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.
How do I lock and unlock the keypad?
Classic Samsung GT-E3210
Lock the keypad:
Hold down the star key for 3-5 seconds and the keypad will lock
Unlock the keypad:
Hold down the star key for 3-5 seconds and the keypad will unlock
Set automatic keypad lock:
Select Menu > Settings > Phone > Keypad auto-lock > Select On or Off > Save
Phonebook/Contacts
How do I store contacts in my phone?
Classic - Samsung GT-E3210
You can save names and numbers in the phone memory and SIM card memory. In the phone memory you can save contacts with numbers and text items.
Add a contact:
Select Contacts > Options > Create contact > Enter name and phone number > Save
During a phone call, on the Navigation key scroll up to increase or scroll down to decrease call volume.
How do I use the speakerphone feature?
During a call press the Left Soft Key - Loudspkr
How do I change the ring volume?
Menu > Settings > Sound Profiles > Scroll to profile you are using > Edit > Volume > Call Alert> Left on Navigation Key to decrease volume, Right on Navigation Key to increase volume > Save
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
To turn your phone on or off, press and hold down the red key (located above the 3) for 3-5 seconds.
How do I make a call?
To make a call:
Power your phone on (press the red key located above the 3).
Wait for "Network" to appear on the screen
Dial the number (including the area code).
Press the green key above the 1.
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the phone, and plug the charger into a power outlet.
You can charge the phone any time while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.
How do I lock and unlock the keypad?
Luxury Phone- Nokia C2-01
Lock the keypad
Select Menu, and press * within 3.5 seconds to lock the keypad
Unlock the keypad
Select unlock, and press * within 1.5 seconds. If the security keyguard is activated, enter the security code when requested.
Set automatic keypad lock
Select Menu > Settings > Phone > Automatic Keyguard > On, and set the length of time, after which the keypad locks
Phonebook/Contacts
How do I store contacts in my phone?
Luxury - Nokia C2-01
You can save names and numbers in the phone memory and SIM card memory. In the phone memory you can save contacts with numbers and text items.
Add a contact:
Select Names > Options > Add new contact
Add details to a contact:
Ensure that the memory in use is either phone or phone and SIM. Select names and scroll to the name, select Details > Options > Add detail.
Copy a contact between the phone memory and the SIM card memory:
Select Names, scroll to the contact and select Options > Copy Number. You will then be asked to select Keep Original(Makes a copy of contact on to SIM) or Move Original(Moves contact from phone memory to SIM).
Internet
Setting up your phone for mobile internet
1. Select "Menu" on the home screen
2. Select "Settings"
3. Select "Configuration"
4. Select "Personal config. sett."
5. Select "Add New"/"Add"
6. Select " Web"
7. Select "Account Name" to edit
Account name
Proxyless
User name
blank
Password
blank
Use preferred access point
Yes
Enter Account Name of "Proxyless" and Select "OK", the other settings can be left.
8. Press "back" then select "Options" and select "Activate"
9. Select "Options" and "Add New" and Select "Access Point"
10. Select "Access Point Settings"
11. Select "Bearer Settings"
12. Select "Packet data acc. pt."
Packet data access point
att.mvno
Network type
IPv4
Authentication type
Secure
User name
blank
Password
blank
Enter the above settings by selecting each setting, entering the information and pressing "Ok"
13. Press back until you see "Options" in the bottom right , select "Options" and select "Activate"
14. Select "Options" and "Add New", then "Streaming"
15. Leave the settings as they are
16. Press "back" , select "Options" and select "Activate"
17. Press the "back" button until you return to the main menu. Select "Settings"
18. Select "Connectivity"
19. Select "Packet data"
20. Select "Packet data settings"
21. Select "Edit active access pt"
22. Select "Packet data acc.pt." and enter "att.mvno" and press "OK" Finally Exit Setup
MMS (Multimedia Messaging Service)
Can I send multimedia messages (MMS) using my Mobal Freedom phone?
You can send picture/video messages using your Mobal Freedom cell phone if your phone is capable of taking pictures/video. The Nokia C2-01 supports sending picture/video messages. Picture messages can be sent from your Freedom minutes allowance. Picture messages out of your allowance will cost $0.20/message.
Is my phone ready to send MMS messages?
If you wish to send photos or videos from your phone, you will need to ensure that you have set your phone up with the correct settings.
Before you activate your MMS settings you will need to ensure that you have the correct internet settings.
Please see below how to set up your Nokia C2-01 for MMS.
Select the camera/video icon on your phone.
Take a picture/video.
Select “Send.”
Enter the recipient’s phone number or select one of your Contacts.
Press “Send” to send the picture/video.
Volume
How do I control the volume on my phone?
During a phone call, scroll up or down on the Navi key to change the call volume.
How do I use the speakerphone feature?
During a call press the Loudsp. button located above the power button
How do I change the ring volume?
Menu > Settings > Tones > Ringing Volume - Scroll left to reduce and right to increase
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
To turn your phone on or off, press and hold down the red key located above the number 1 key for 3-5 seconds.
How do I make a call?
To make a call:
Power your phone on (press the red key located above the 3).
Wait for "Network" to appear on the screen.
Dial the number (including the area code).
Press the green 'OK' key above the 1.
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the phone, and plug the charger into a power outlet located at the bottom of the phone
You can charge the phone any time while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.
How do I lock and unlock the keypad?
1616
Lock the keypad:
Slide the keypad lock key down into the locked position.
Unlock the keypad:
Slide the keypad lock key up into the unlocked position
Turn flashlight on/off:
Slide the flashlight key up to turn the flashlight on
Slide the flashlight key up to turn the flashlight off
Phonebook/Contacts
How do I transfer my contacts from my old SIM card to my new SIM card?
Copy a contact between the phone memory and the SIM card memory.
Press the navigation key > Select Phone book > Copy Contact > From SIM to Phone > Press Green OK
How do I store contacts in my phone?
Add a contact
Navigation Key > Phone Book > New Contact > Enter details > Press Green OK
Add details to a contact
Navigation Key > Phone Book > Search > > Edit > Edit Name > Edit Number
Add the Five Emergency Contact Numbers to the Phone Book
Press navigation key > Phone Book Emergency Number > New > Emerg.Call 1 > Enter Number > Press Green Ok
Volume
How do I control the volume on my phone?
During a phone call, Press the '+' on volume switch to increase the volume, press '-' on the volume switch to decrease volume.
How do I use the speakerphone feature?
Press Green OK
Scroll down on the navigation key to 'Speaker On' and press Green OK again.
How do I change the ring volume?
Navigation Key > Settings Personalize Volume Adjust Call Volume Press the '+' on volume switch to increase the volume, press '-' on the volume switch to decrease volume > Press Green Ok to save
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
Click phone for larger image
Blu Magic
Basic Usage
How do I turn my cell phone on/off?
To turn on:
Press the power button at the top left of the phone for 3-5 seconds.
To turn off
Press the power button at the top left of the phone for 3-5 seconds, you will then be given the option to "power off" or "reboot phone".
How do I make a call?
To make a call:
1. Select Phone Icon
2. Dial number- Press Green Phone
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the phone via the USB port at the top of the phone and plug the charger into a power outlet.
How do I lock and unlock the keypad?
Lock the keypad:
Press the power button at the top left of the phone once, the screen will go black.
Unlock the keypad:
1. Press hold down the lock button.
2. Slide the unlock bar across the screen, until unlocked
Phonebook/Contacts
How do I store contacts in my phone?
Add a contact
1. Select Menu on home screen.
2. Select Contacts
3. Select Menu button and "New Contact"
4. Press input boxes to enter details.
5. Enter Contact Details and press Done
Add details to a contact:
1. Select Menu
2. Select Contacts
3. Select Menu Button and
select a contact to edit
Internet
Setting up your phone for mobile internet
1. Select Menu on the home screen
2. Select "Settings"
3. Select "Wireless & Networks"
4. Select "Mobile Networks"
5. Select "GSM/UMTS Options"
6. Select "Access Point Names"
7. Select Menu on Phone
& Press New APN
8. Select Name
9. Enter "Proxyless" and press OK
10.Select "APN"
11. Enter "att.mvno" and press OK
12. Details Entered
13. Select Menu on phone
& Press Save
13. Select your new APN
How do I connect to the Wi-Fi?
1. Select Menu on home screen
2. Select "Settings" in menu
3. Select "Wireless & Networks"
4. Select "Wi-Fi" Check box
5. Select "Wi-Fi Settings"
6. Select your desired network
7. Enter the password if required
8. Connected
Volume
How do I control the volume on my phone?
During a phone call, side of the left side phone there are small silver buttons that can adjust the in call volume
How do I use the speakerphone feature?
1. During a call, press the
2. Press the speaker button on the menu
How do I change the ring volume?
1. Select Menu
2. Select Settings
3. Select Sound
4. Select Volume
5. Adjust Volume & Press OK
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
SIM Only
Is my phone compatible with the Mobal Freedom SIM Card
AT&T Handset
A handset you bought from AT&T
Yes your phone will work with the Mobal Freedom SIM card
Blackberry Handset
You will be able to use your handset but you won't be able to use email or internet
Iphone Handset
Sorry the Mobal Freedom SIM card will not work.
Samsung Handsets
Most Samsung phones have handset locking. If you have the codes to unlock, you may be able to use the Mobal Freedom service.
Other Cellular Networks
Your provider unlocked your handset for you
Yes you can use the Mobal Freedom service. Most phones you buy from a cell phone provider are locked to their network. But, if you have a GSM 850/1900MHz compatible handset and your provider has unlocked your handset for you, your handset should be compatible.
T-Mobile Handsets
Sorry unless your handset has been unlocked, your handset is not compatible.
Verizon/Nextel/Sprint handsets
Unfortunately your phone will not work as it is not GSM compatible.
Verizon/Nextel/Sprint handsets
Unfortunately your phone will not work as it is not GSM compatible.
Others/Ebay Handsets:
Unlocked handsets bought directly from handset manufacturer (e.g Nokia/Motorola)
Yes your Mobal Freedom SIM will work
Blackberry
You will be able to use your handset if it is unlocked but you won't be able to use email or internet.
Some unlocked handsets available may not be genuinely unlocekd. We recommend you check their return policies.
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be charged your first monthly fee a few days after your shipment.
Every month on the same day, we will charge you $9.99 for your monthly fee.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
To turn your phone on or off, press and hold down the red key for 3-5 seconds.
How do I make a call?
To make a call:
Power your phone on (press the red key).
Slide the keyboard down.
Wait for "Network" to appear on the screen.
Dial the number (including the area code).
Press the green key
To end a call press the red key
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the charger slot located on the side of the phone next to the screen, and plug the charger into a power outlet.
You can charge the phone any time while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.
How do I lock and unlock the keypad?
Standard LG GU230
Lock the keypad:
Slide the phone down over the keyboard and the keys are locked
Unlock the keypad:
Select unlock, and press yes within 1.5 seconds. If the security keyguard is activated, enter the security code when requested.
Slide phone up to reveal keyboard will also unlock the phone.
Set automatic keypad lock:
Select Menu > Settings > Phone > Auto key lock > Set auto key lock > On, and set the length of time, after which the keypad locks > Change
Phonebook/Contacts
How do I store contacts in my phone?
Standard - LG GU230
You can save names and numbers in the phone memory and SIM card memory. In the phone memory you can save contacts with numbers and text items.
Add a contact:
Select Names > Options > Add new contact > Options > Save
Copy a contact between the phone memory and the SIM card memory:
Menu > Contacts > Find > Details > Options > Scroll down to Copy number > Select
Volume
How do I control the volume on my phone?
During a phone call, on the Navi key scroll up to increase or down to decrease call volume.
How do I use the speakerphone feature?
During a call press Middle Menu Button
How do I change the ring volume?
Menu > Settings > Profiles > Options > Edit > Scroll Down to Ring Volume > Left on Menu Pad to Increase Volume, Right on Menu Pad to Decrease Volume
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
During a phone call, on the Navi key scroll right to increase or left to decrease call volume.
How do I use the speakerphone feature?
During a call press the Loudsp. button located above the power button
How do I change the ring volume?
Menu > Settings > Tone Settings > Ringing Volume
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
Next Day 3.00PM: $25
Next Day 10.30AM: $35
Saturday Morning: $35
During a phone call, on the Navi key scroll right to increase or left to decrease call volume.
How do I use the speakerphone feature?
During a call press the Loudsp. button located above the power button
How do I change the ring volume?
Menu > Settings > Tone Settings > Ringing Volume
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
To turn your phone on or off, press and hold down the red key (located above the 3) for 3-5 seconds.
How do I make a call?
To make a call:
Power your phone on (press the red key located above the 3).
Wait for "Network" to appear on the screen
Dial the number (including the area code).
Press the green key above the 1.
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the phone, and plug the charger into a power outlet.
You can charge the phone any time while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.
How do I lock and unlock the keypad?
Luxury Phone- Nokia 2730C
Lock the keypad
Select Menu, and press * within 3.5 seconds to lock the keypad
Unlock the keypad
Select unlock, and press * within 1.5 seconds. If the security keyguard is activated, enter the security code when requested.
Set automatic keypad lock
Select Menu > Settings > Phone > Automatic Keyguard > On, and set the length of time, after which the keypad locks
Phonebook/Contacts
How do I store contacts in my phone?
Luxury - Nokia 2730C
You can save names and numbers in the phone memory and SIM card memory. In the phone memory you can save contacts with numbers and text items.
Add a contact:
Select Names > Options > Add new contact
Add details to a contact:
Ensure that the memory in use is either phone or phone and SIM. Select names and scroll to the name, select Details > Options > Add detail.
Copy a contact between the phone memory and the SIM card memory:
Select Names, scroll to the contact and select Options > Copy Contact. In the SIM card memory, you can only save one number for each name.
Internet
Setting up your phone for mobile internet
1. Select "Menu" on the home screen
2. Select "Settings"
3. Select "Configuration"
4. Select "Personal config. sett."
5. Select "Add New"/"Add"
6. Select " Web"
7. Select "Account Name" to edit
Account name
Proxyless
User name
blank
Password
blank
Use preferred access point
Yes
Enter Account Name of "Proxyless" and Select "OK", the other settings can be left.
8. Press "back" then select "Options" and select "Activate"
9. Select "Options" and "Add New" and Select "Access Point"
10. Select "Access Point Settings"
11. Select "Bearer Settings"
12. Select "Packet data acc. pt."
Packet data access point
att.mvno
Network type
IPv4
Authentication type
Secure
User name
blank
Password
blank
Enter the above settings by selecting each setting, entering the information and pressing "Ok"
13. Press back until you see "Options" in the bottom right , select "Options" and select "Activate"
14. Select "Options" and "Add New", then "Streaming"
15. Leave the settings as they are
16. Press "back" , select "Options" and select "Activate"
17. Press the "back" button until you return to the main menu. Select "Settings"
18. Select "Connectivity"
19. Select "Packet data"
20. Select "Packet data settings"
21. Select "Edit active access pt"
22. Select "Packet data acc.pt." and enter "att.mvno" and press "OK" Finally Exit Setup
MMS (Multimedia Messaging Service)
Can I send multimedia messages (MMS) using my Mobal Freedom phone?
You can send picture/video messages using your Mobal Freedom cell phone if your phone is capable of taking pictures/video. The Nokia 2730c supports sending picture/video messages. Picture messages can be sent from your Freedom minutes allowance. Picture messages out of your allowance will cost $0.20/message.
Is my phone ready to send MMS messages?
If you wish to send photos or videos from your phone, you will need to ensure that you have set your phone up with the correct settings.
Before you activate your MMS settings you will need to ensure that you have the correct internet settings.
Please see below how to set up your Nokia 2730c for MMS.
Select the camera/video icon on your phone.
Take a picture/video.
Select “Send.”
Enter the recipient’s phone number or select one of your Contacts.
Press “Send” to send the picture/video.
Volume
How do I control the volume on my phone?
During a phone call, scroll up or down on the Navi key to change the call volume.
How do I use the speakerphone feature?
During a call press the Loudsp. button located above the power button
How do I change the ring volume?
Menu > Settings > Tones > Ringing Volume - Scroll left to reduce and right to increase
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
Press the power button at the top left of the phone for 3-5 seconds.
To turn off
Press the power button at the top left of the phone for 3-5 seconds, you will then be given the option to "power off" or "reboot phone".
How do I make a call?
To make a call:
1. Select Phone Icon
2. Dial number- Press Green Phone
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the phone via the USB port at the bottom of the phone and plug the charger into a power outlet.
How do I lock and unlock the keypad?
Lock the keypad:
Press the power button at the top left of the phone once, the screen will go black.
Unlock the keypad:
1. Press hold down the lock button.
2. Slide the unlock bar across the screen, until unlocked
Phonebook/Contacts
How do I store contacts in my phone?
Add a contact
1. Select Menu on home screen.
2. Select Contacts
3. Select Menu button and "New Contact"
4. Press input boxes to enter details.
5. Enter Contact Details and press Done
Add details to a contact:
1. Select Menu
2. Select Contacts
3. Select Menu Button and
select a contact to edit
Internet
Setting up your phone for mobile internet
1. Select Menu on the home screen
2. Select "Settings"
3. Select "Wireless & Networks"
4. Select "Mobile Networks"
5. Select "Access Point Names"
6. Select Menu on Phone
& Press New APN
7. Select Name
8. Enter "Proxyless" and press OK
9.Select "APN"
10. Enter "att.mvno" and press OK
11. Details Entered
12. Select Menu on phone
& Press Save
13. Select your new APN
How do I connect to the Wi-Fi?
1. Select Menu on home screen
2. Select "Settings" in menu
3. Select "Wireless & Networks"
4. Select "Wi-Fi" Check box
5. Select "Wi-Fi Settings"
6. Select your desired network
7. Enter the password if required
8. Connected
Volume
How do I control the volume on my phone?
During a phone call, side of the left side phone there are small silver buttons that can adjust the in call volume
How do I use the speakerphone feature?
1. During a call, press the
2. Press the speaker button on the menu
How do I change the ring volume?
1. Select Menu
2. Select Settings
3. Select Sound
4. Select Volume
5. Adjust Volume & Press OK
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
To turn your phone on or off, press and hold down the red key for 3-5 seconds.
How do I make a call?
To make a call:
Power your phone on (press the red key).
Slide the keyboard down.
Wait for "Network" to appear on the screen.
Dial the number (including the area code).
Press the green key
To end a call press the red key
How do I charge my phone's battery?
To charge the battery, plug the home or car charger cord into the charger slot located on the side of the phone next to the screen, and plug the charger into a power outlet.
You can charge the phone any time while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.
How do I lock and unlock the keypad?
Standard LG GU230
Lock the keypad:
Slide the phone down over the keyboard and the keys are locked
Unlock the keypad:
Select unlock, and press yes within 1.5 seconds. If the security keyguard is activated, enter the security code when requested.
Slide phone up to reveal keyboard will also unlock the phone.
Set automatic keypad lock:
Select Menu > Settings > Phone > Auto key lock > Set auto key lock > On, and set the length of time, after which the keypad locks > Change
Phonebook/Contacts
How do I store contacts in my phone?
Standard - LG GU230
You can save names and numbers in the phone memory and SIM card memory. In the phone memory you can save contacts with numbers and text items.
Add a contact:
Select Names > Options > Add new contact > Options > Save
Copy a contact between the phone memory and the SIM card memory:
Menu > Contacts > Find > Details > Options > Scroll down to Copy number > Select
Volume
How do I control the volume on my phone?
During a phone call, on the Navi key scroll up to increase or down to decrease call volume.
How do I use the speakerphone feature?
During a call press Middle Menu Button
How do I change the ring volume?
Menu > Settings > Profiles > Options > Edit > Scroll Down to Ring Volume > Left on Menu Pad to Increase Volume, Right on Menu Pad to Decrease Volume
Warranty/Protection Plan
Do you offer phone insurance?
We offer the Mobal Freedom Protection Plan
You can protect your phone from risk of loss or theft for just $4 month.
We will cover you up to $500 of call charges if your phone is lost or stolen.
We will replace your handset free of charge
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
60 day money-back guarantee
How does the 60 day money-back guarantee work?
Were so confident you'll love Mobal Freedom that if your not totally delighted with your Mobal Freedom Cell Phone and service for any reason, you can return it within 60 days for a full, quick, no hassle refund. To return your phone you need to contact
giving the reason why you are not satisfied and we will send return instructions.
Misc
What do "roaming" and "long distance" mean?
"Roaming" refers to your physical location when placing a call. "Long distance" refers to the area code you are calling.
Can I keep my existing cell phone number?
Most people can transfer their existing cell phone number to Mobal Freedom. It depends on where you live and who is your old service provider. This service is called 'Number Porting'.
In order for a number port to be succesful:
The number being transferred must be a cell phone number.
Do not cancel your number with your old service provider. Your cell number must remain active during the transfer process. Once the number is transferred to Mobal Freedom, it will automatically be disconnected with your old service provider.
If the number is in a contract, you may be charged an early termination fee by your old service provider.
When you set up your Mobal Freedom account, make sure your billing information (name, address, etc.) matches the information on your old service provider’s account. You may want to have an old billing statement with you when you set up your new account.
For your convenience, when you choose to port your number at time of purchase, we will email you with a form to collect your details required for the port to occur. This process usually takes between 24-36 hours from completion of the form.
Voicemail
How do I set up voicemail?
Press and hold the 1 key. Your phone will dial the voicemail number and you will hear voice prompts to guide you through the following steps.
Press 1 for English or 2 for Spanish.
Press # to confirm your language choice.
Enter a passcode and press #. We recommend choosing a 4-6 digit number that is easy to remember.
Select a greeting:
Press 1 for our standard greeting with your phone number.
Press 2 for our standard greeting with your name.
Press 3 to record your own personal greeting.
Once you have selected your greeting, you will be given final reminders, then press 2.
Disconnect.
Press * (star) to disconnect.
How do I check my voicemail?
Check your voicemail from your own cell phone (uses minutes from your call plan)
Hold down the 1 key
Follow the voice prompts
Check your voicemail from another phone (does not use minutes from your plan)
Dial your 10 digit cell phone number
Press *(star) key when you hear your personal greeting
Enter your passcode
Follow the voice prompts
Troubleshooting
My phone's display reads "Unregistered SIM."
This message "Unregistered SIM" means your phone is not properly active in the cellular system. Please call Mobal's Customer Support team at 1-212-785-5800 and report the problem so we can correct it for you.
Billing and Payments
When is my billing statement due?
You will be billed for your first months line rental(if applicable) a few days after activating your SIM. You will then be billed on the 10th day of every month for your current months line rental and the previous months calls usage outside of your free allowance.
When I am billed by Mobal what will appear on my Credit Card statement?
Charges from Mobal will always appear on your card with the reference; "Mobal 212 785 5800". This is our company name and the main customer service
phone number so you can contact us via phone for any general queries you may have.
Itemized listings for each charge can be found through your account at http://www.mobal.com/myaccount We recommend that you review the calls you have made before you contact us with a billing query. If you do want to query anything on your bill please do
so via e-mail to
Usage
How do my free minutes work?
At Mobal Freedom if you are on the Freedom 10,20,30 or 40 plan you get a monthly allowance of FREE minutes that we allow you to use for calls, SMS messages, MMS messages or mobile internet. The following example explains how your FREE minutes can be used.
The Mobal Freedom billing system gives you the call credit value in relation to your minutes.
Freedom 10 - 100 minutes ($25)
Freedom 20 - 250 minutes ($62.50)
Freedom 30 - 400 minutes ($100)
Freedom 40 - 500 minutes ($125)
As you use your phone to make and receive calls, send and receive SMS messages or browsing on the mobile internet, the cost is deducted from your monthly call credit value.
e.g Freedom 10 Customer
Makes 60 minutes of calls (Cost $15.00)
Sends/Receives 100 SMS messages (Cost $10.00)
Total Cost ($25.00)
These calls and SMS messages would all be included in the FREE 100 minutes the customer has with the Freedom 10 plan.
Am I billed for incoming calls?
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
Shipping
What are the shipping options?
Shipping Rates
Shipping to mainland USA:
Standard: $10
> Copy Contact 
and "New Contact"
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and "New Contact"
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